Posted on | September 15, 2010 | 4 Comments
Serpost is the Peruvian postal service – and it seems every one has different experiences with them. Some people claim that they have dozens of packages that never arrive, while other say the service is exemplary.
I’ve always been in the group that has received great service – even receiving a $20 in the mail without problem.
Typically, packages larger than a shoe box have required that I go to the post office to pick them up. Other than being a hassle, it wasn’t that big a deal. I had recently been informed, however that SerPost was no longer allowing pick up at most locations, and that pick up would require a trip to Callao – which is a REAL hassle. Because it’s far away. And we all work and stuff.
So just picking up a package would turn into a truly all day thing.
And that matters, because my mom sent me a crock pot. I didn’t know she was going to do it – but I was really excited about it. And I was getting worried, because she sent it a couple weeks ago, and I hadn’t received a notice yet that I needed to go pick it up.
I also wasn’t relishing the idea of spending a day in Callao.
But I was REALLY worried – after nearly 3 weeks – that the crock pot had ‘disappeared’. (Into some customs official kitchen, no doubt)
I was starting to think that after all this time, SerPost was letting me down. Breaking my trust. Stabbing me in the back after all those times I’d stood up for them.
Well, lo and behold, today there was a ring of the doorbell – and there stood a SerPost agent with my big giant package of crock pot!
Not only had they already inspected it and were actually delivering it to my door, I didn’t have to pay any additional fees – a miracle in itself in this palm-greasing society. (sorry Peru, I love ya, but I call ‘em as I see ‘em)
On top of all that – my mom had addressed it to Kelly Borda – which is my married name, but is NOT the name on any of my documents. Last time, this was a big hassle because they wouldn’t let us have the package until we went and got legalized copies of our marriage certificate (Acto de Matrimonio) to prove thatI was Kelly Borda, too. But this time, the guy said- “Oh, no problem, you’re Kelly, this is the right address, that’s good enough for me”.
Holy crap – somebody that DIDN’T want to hassle us about every little i dot and t cross. I wanted to kiss him.
I guess I can go on standing up for SerPost when other people run them down.
So now I have my crock pot. Now…. where’d I put that transformer???
BTW, if you need more info on sending/receiving from SerPost, this article is really helpful – Postal and Courier Service in Peru
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